Help and support

How do I reach you?

Email hello@brainimo.app. To help us help you, tell us the email address your family account uses, the device (iPhone, iPad, Android phone or tablet, or a web browser) and what happened. Please never send your password: we will never ask for it.

Privacy questions and requests (a copy of your family's data, a correction, a deletion) go to the same address. See the Privacy Policy.

What does Brainimo Pro cost?

Brainimo is free to use. Brainimo Pro is one optional subscription for the whole family: $9.99 a month or $59.99 a year (US dollars), with a 7-day free trial on a first subscription. In the app, the App Store or Google Play shows the price in your own currency before you confirm, and that is the price you pay. On the website (brainimo.app) you pay in US dollars, by card through Stripe.

How do I cancel Brainimo Pro?

You cancel Brainimo Pro where you bought it. In the app it is billed by Apple or Google, so you cancel it in their settings; on the website, in the parent area:

• iPhone or iPad: Settings → your name → Subscriptions → Brainimo, then cancel.
• Android: open the Google Play app → your profile picture → Payments & subscriptions → Subscriptions → Brainimo, then cancel.
• Website (brainimo.app): in the parent area open Brainimo Pro → Manage subscription, then cancel.

To stop the next renewal, cancel before the current period ends (in the App Store and Google Play, at least 24 hours before). Pro stays on until the end of the period you already paid for.

Refunds for App Store purchases are handled by Apple: https://reportaproblem.apple.com. Refunds for Google Play purchases are handled by Google Play: https://support.google.com/googleplay/answer/2479637. For a website purchase, write to us at hello@brainimo.app.

How do I delete our family account?

In Brainimo: Menu → Parents → answer the grown-ups question → Settings → Delete family account (at the bottom of the page). Tick "I understand" and tap "Delete for good".

Everything is deleted right away: every kid, their progress, stars, rewards and missions, and your sign-in (email and password). We send one last email to confirm. This can't be undone.

Deleting the account does not cancel an App Store or Google Play subscription: cancel it first, as above. A subscription bought on the website is cancelled by the deletion itself.

To remove just one kid, open Parents → Kids instead. You can also ask us to delete your account: write to hello@brainimo.app from the address the account uses.

How is the parent area protected?

Everything about the account is in the parent area: Brainimo Pro and buying, settings, rewards, missions, approvals and deleting the account. Kids can only send a request ("Ask a grown-up"); they can't buy anything.

• The parent area opens only after a grown-up answers a sum written in words, for example "forty-seven plus thirty-eight". The answer is checked on our server, and a wrong answer gets a new question.
• Once open, it stays open for 10 minutes after the last parent page you visited, then asks again.
• Each kid can also have an optional 4-digit PIN (Parents → Kids), a simple lock so siblings on the same device don't play as each other.

I forgot my password

On the sign-in page tap "Forgot password?" and type your email. We send you a link to choose a new password.

Privacy and terms

How we handle your family's data: Privacy Policy. The rules for using Brainimo and Brainimo Pro: Terms of Use.